Shipping & Delivery & Return
SHIPPING & Delivery
Once an order has been placed and confirmed, shipments have an estimated 2-6 business days for delivery. Standard Shipping includes a curb side or threshold delivery. It will be the customer 's responsibility to bring the flooring inside.
Deliveries occur between Monday - Friday.
Please note that if you require any custom fabrication (such as custom stair nosing, or moldings) your lead time will be extended by 7-10 business days to allow for the manufacturing process of said items.
Please note that you can also choose to pick up your flooring to avoid paying any shipping costs.
Returns & Refunds
At Yaletown Floor, we are proud to offer 15 days money-back guarantee. for more information and details please read the refund details.
Non-Refundable Materials
- All accessory flooring materials, including liquids, adhesives, underlayment, and transitions, are non-refundable.
Products Sensitive to Freezing
A signature is required upon delivery of all liquid materials. Please ensure that someone is available at the delivery address at the time of delivery to prevent the package from being exposed to outdoor temperatures below 0°C.
If no one is available to receive the delivery, Yaletown Floor will not be responsible for any damage caused by freezing.
If you have any questions or concerns about shipping, delivery, or returns, please feel free to contact us. We appreciate your business and strive to provide you with the best customer experience possible.