SMS Terms & Privacy

This page explains how Yaletown Floor ("we", "us") collects and uses personal information, including when you communicate with us by text message (SMS), and the terms that apply to our SMS customer support program.

Privacy Policy

What personal information we collect

  • Contact details you give us, such as your name, email address, mobile phone number, and shipping or billing address.
  • Order details, such as the products you ask about or purchase and your order number.
  • The content of messages you send us by text, email, phone or our website.
  • Basic device and browsing information collected automatically when you visit our website.

How we use your personal information

  • To answer your questions about product availability, pricing, and order or shipping status.
  • To process, ship and support your orders.
  • To operate and improve our website and customer service.
  • To comply with legal obligations.

Who we share your personal information with

We share personal information only with service providers that help us run our business (for example, our website platform, payment processors and shipping carriers), and only as needed to provide our services, or when required by law. We do not sell your personal information.

SMS consent and mobile information

SMS consent is not shared with third parties. We do not share, sell, rent or transfer your mobile phone number, SMS opt-in data or SMS consent to any third parties or affiliates for marketing or promotional purposes.

SMS Terms & Conditions

  • Program: Yaletown Floor Customer Support text messaging.
  • How you opt in: by texting our business number or by giving us your mobile number and asking us to contact you by text.
  • Types of messages: replies to your questions about product availability, pricing, and order and shipping status. We do not send marketing messages through this program.
  • Message frequency: varies depending on your questions and orders.
  • Cost: Message and data rates may apply.
  • Opt out: Reply STOP at any time to stop receiving text messages. You will receive one confirmation message and no further texts.
  • Help: Reply HELP for help, or contact us at 604-558-2195 or info@yaletownfloor.com.
  • Mobile carriers are not liable for delayed or undelivered messages.

Contact Us

Yaletown Floor
3701 Hastings Street, Burnaby, British Columbia
Phone: 604-558-2195
Email: info@yaletownfloor.com